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New Contributor
Posts: 2
Registered: ‎03-07-2015

Cannot load my photos onto my PC from Canon PowerShot

I have always been able to upload my photos from my camera to my PC. Now, however, they have gone to ImageBrowser EX. I haven't ever seen this before and they will not go onto the PC in any of the photo folders. Thank you in advance for your assistance.

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Valued Contributor
Posts: 458
Registered: ‎10-12-2013

Re: Cannot load my photos onto my PC from Canon PowerShot

So that the community can assist you better please let us know which version of Windows you are using on your PC and which PowerShot camera you have. It may just be that a setting needs to change on the windows to use a different software to download the photos.

 

Steve M.

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New Contributor
Posts: 2
Registered: ‎03-07-2015

Re: Cannot load my photos onto my PC from Canon PowerShot

Thank you. Windows 8 and Canon PowerShot ELPH11OHS

 

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Honored Contributor
Posts: 6,419
Registered: ‎11-13-2012

Re: Cannot load my photos onto my PC from Canon PowerShot

Capture.JPG

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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New Contributor
Posts: 1
Registered: ‎03-21-2015

Re: Cannot load my photos onto my PC from Canon PowerShot

This was my question as well except I have Windows 7 and a power shot sx600. After I attach my cable to the camera and computer, turn it on, nothing comes up on windows and I can't see the icon you said to click as the first step.  I have never had a problem downloading pictures directly to my computer from my other 3 or 4 cameras.  Thanks for any help you can give me.

 

Judy

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Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Cannot load my photos onto my PC from Canon PowerShot

Hi Jemnibabe!

 

Thanks for posting.

 

Do you hear a beep sound coming from the computer when you power it on in playback while connected?  Are there any other devices connected to your computer other than the camera?

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

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