Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎11-30-2017

Cannot install camera software on Macbook Pro Yosemite

Hi I have a PowerShot SX610 HS and a Macbook Pro running Yosemite 10.10.5. I'd like to use the WiFi on my camera, and downloaded the software from the canon site. However when I go to open the drive and start the install, it says "Extracting files" and then nothing happens. 


Please advise, thanks.

Posts: 1,792
Registered: ‎10-25-2012

Re: Cannot install camera software on Macbook Pro Yosemite

Hi portapedabike!


Thanks for reaching out, we're happy to help! If you've downloaded the most current software for your OS from THIS LINK, then you'll want to reach out to our US-based team for one-on-one troubleshooting. Tech support is available from 10am to 10pm (ET) weekdays at 1-800-OK-CANON (800-652-2666).


Support from Canon USA is always free and right here in the US. 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement