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Product Expert
Posts: 967
Registered: ‎10-16-2012

Re: Can't upload photos via USB cable/SX720 HS

Hi JNAnderson,


Thank you for posting.


Your camera's Wi-Fi settings don't affect its USB connection.


When connecting your camera to your computer, we recommend the following:


  • If your computer is a desktop unit, we recommend selecting a USB terminal on the back of your computer. These terminals normally have a better signal and more power than USB terminals on the front of your computer.
  • If your computer is a laptop, please ensure that it's running on A.C. (household) power.
  • When connecting your computer, we recommend against the use of a USB hub. We recommend connecting your camera's USB cable directly to your computer.

When your camera is connected, as described above, please turn it on, using the Playback button on the back of the camera. The playback mode is also the camera's computer connection mode.


With your camera connected to your computer as suggested above and powered on in the playback mode:


  1. Does your computer respond at all, when the camera is powered on in the playback mode (i.e. beeps, windows, notifications, etc)?
  2. What do you see on your camera's display?
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