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New Contributor
Posts: 1
Registered: ‎10-18-2015

Can't download pics onto computer

I have a Canon Powershot ELPH 115 is and I have a windows 8.1 and whenever I want to download my pics onto my computer, nothing happens. I tried taking out the SD card and putting it into the slot in front of the computer and nothing popped up, I tried using the USB cable and no window popped up, no indication what-so-ever came up saying anything about my camera, I even went into the settings of my computer and played around with a couple, nothing happened still. Please help!

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Product Expert
Posts: 978
Registered: ‎10-16-2012

Re: Can't download pics onto computer

Hi Ethan, To better assist you, I recommend contacting us. When you do, please let us know which operating system you have on your computer and if you've installed the Canon software for your camera. For contact options, please go here: http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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