Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎10-20-2019
Accepted Solution

Camera Not Recognized on Windows 10 Pro N

I have two PowerShot cameras and both are not being recognized by Windows. When I got to device manager I see a message that says something like "The driver for this device was not installed (Code 28)". I translated this so the message might be slightly different in English. I have Windows 10 Pro N so I installed the Media Feature Pack from the link below. However, it still doesn´t recognize the cameras. Any input on how to resolve this issue is appreciated.

 

https://www.microsoft.com/en-us/download/details.aspx?id=48231

 

 

New Contributor
Posts: 1
Registered: ‎10-20-2019

Re: Camera Not Recognized on Windows 10 Pro N

[ Edited ]

Hi, sorry you are having trouble.. I recently attempted to use my PowerShotsx730HS to hook up to WIndows 10 (but only 10,  not Pro.) I find Canon is extremely knowledgable in videos and on the phone. I came very close to a Bluetooh and wi-fi link to the camera, but to speed things up: I used a UBS cable to the PC. It worked like a dream. And it was far more complicated because I needed to converted the pics to Android for format..my mission was accomplished this morning. I'd tell you everything I did, but best left to a Canon expert!.Don't give up unless Canon really says it definitely won't work. I am new to Windows, so afraid I'd mess up my new computer and let them steer me right. Thank You Canon for your excellence! Good luck! -DPB aka JTB

Highlighted
VIP
Posts: 8,471
Registered: ‎08-13-2015

Re: Camera Not Recognized on Windows 10 Pro N


@mula wrote:

I have two PowerShot cameras and both are not being recognized by Windows. When I got to device manager I see a message that says something like "The driver for this device was not installed (Code 28)". I translated this so the message might be slightly different in English. I have Windows 10 Pro N so I installed the Media Feature Pack from the link below. However, it still doesn´t recognize the cameras. Any input on how to resolve this issue is appreciated.

 

https://www.microsoft.com/en-us/download/details.aspx?id=48231

 

 


What is the error message, if any, that you are getting now?  It does not seem like your cable is the issue, so let's assume that it is good for now..

 

There are multiple versions of the Media Feature Pack.  It doesn't look like installing the latest release is always the proper version to install.

 

https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions 

 

Use the above link to match up the Major Build number of your version of Windows 10 with the correct version of the Media Feature pack.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 2
Registered: ‎10-20-2019

Re: Camera Not Recognized on Windows 10 Pro N

[ Edited ]

Waddizzle, you are my hero. I spent hours on that thing but it turns out I installed the wrong media pack. For anybody else with the same issue, press the Windows + i key. This pulls up the settings page (Einstellungen). Then click on System (System) and on the left side on About (Info). After this you will see the version (1703 in my case) and major build (Betriebssystembuild) which in my case was 15063.1418. Just use the number on the left side of the dot. Then download the appropriate version from the link Waddizzle provided. If you have installed a previous version you will have to uninstall that first and reboot your computer. After the correct one was installed you also have to reboot your computer.

 

PS: How do all the other people with Windows 10 N do this? This seems way too complicated, unless you have somebody like Waddizzle telling you about this page...

Respected Contributor
Posts: 1,075
Registered: ‎11-19-2017

Re: Camera Not Recognized on Windows 10 Pro N

Wadizzle...  He's a Pro!!

 

BTW, start menu > type "winver" and press enter gets you the version and build number of windows a lot faster.  Man LOL

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
Moderator
Posts: 1,418
Registered: ‎10-25-2012

Re: Camera Not Recognized on Windows 10 Pro N

Windows N is usually only used in Europe. In all my years at Canon (over 10), I've honestly never seen this problem, so I'd like to think this is a European issue that would be solved with the software that comes with the cameras, and is installed when you tell the installer you're in Europe, but that's just a stab in the dark. 🤷‍♂️

VIP
Posts: 8,471
Registered: ‎08-13-2015

Re: Camera Not Recognized on Windows 10 Pro N

[ Edited ]

@Stephen wrote:

Windows N is usually only used in Europe. In all my years at Canon (over 10), I've honestly never seen this problem, so I'd like to think this is a European issue that would be solved with the software that comes with the cameras, and is installed when you tell the installer you're in Europe, but that's just a stab in the dark. 🤷‍♂️


I have been around the block a few times when it comes to MS Windows.

 

29667847-14F5-4CBC-8F6A-54ADF6B7E70B.jpeg

 

After 6 years of participation, I retired from the MVP program a few years ago.  There is less than 1000 MS MVPs worldwide.

 

 

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
VIP
Posts: 8,471
Registered: ‎08-13-2015

Re: Camera Not Recognized on Windows 10 Pro N


@shadowsports wrote:

Wadizzle...  He's a Pro!!

 

BTW, start menu > type "winver" and press enter gets you the version and build number of windows a lot faster.  Man LOL


Actually, I am!  

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement