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Camera Connect keeps stopping

ZenWild
Apprentice

I have a Powershot SX740 HS.  I ave been using Camera Connect on my old Moto G6 without a hitch for a few months. Just got a new phone, Moto G7 Play, and the Camera Connect app stops working. I was able to get a few shots, but now is not working.  I have deleted and reinstalled the app 3 times, I restarted my phone before each install, and, I have also disconnected the camera from the Bluetooth and reconnected.  But, before I can complete the pairing it stops and I get the message "Camera Connect keeps stopping" with options App Info, Close app, and Send feedback.  I appreciate any help.  - Thanks

2 REPLIES 2

Nick2020
Product Expert
Product Expert

Hi ZenWild,

 

Thanks for checking in with us.

 

That camera is not one we support by forum, so if you don't get a reply from someone in the community you may wish to give us a call. You can reach our phone support line by calling us at (800)652-2666 on M-F from 9am-7pm EST.

Thanks Nick2020 - I spoke with support yesterday. We tried a few different things but weren't able to get the bluetooth function to work.
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