Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎01-13-2019

(Another) Wifi Connection Problem Support Thread

Hello--I'm only posting because the previous solutions in this forum, which did work, have stopped helping and I'm stumped.

 

I have two Windows 10 Pro 64-bit machines: a Surface Pro, and a desktop. Naturally, they share the same Wifi network. My Canon Powershot G7X Mk 2 connects flawlessly to the Surface Pro, and did on the first try. Previously it connected to my desktop with no small effort (the ritual of resetting the wifi connection and searching for a new device in the Control Panel when it connected--the in the future, removing the "old" device under Devices and Printers, and doing it again if I was connected more than a week later, roughly).

 

Now, nothing happens. There is no "old" device. My camera sees both computers fine, and will see my desktop (suggesting all the proper wifi settings are toggled, as done via the Canon application you download and install as part of the software suite), but spins endlessly. Searching for a new device...reveals nothing, except my own devices (and a neighboring one). There is one device in the search window marked "Unknown", but connecting to it yields no result (and since the "Unknown" device was probably there when I was able to connect via Wifi a year ago, I doubt that's it).

 

Any help as to what to do now would be much appreciated. Connecting my camera via wifi to my Surface Pro, and then sending those photos to my desktop, seems kind of stupidly tedious. 

Honored Contributor
Posts: 7,486
Registered: ‎08-13-2015

Re: (Another) Wifi Connection Problem Support Thread

You can try turning Wi-Fi off and back on again every time you try to establish a connection to a different device from the last time that you used it.  Resetting the camera might clear the Wi-Fi settings.  I would think Wi-Fi may have its’ own reset, though.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 4
Registered: ‎01-13-2019

Re: (Another) Wifi Connection Problem Support Thread

I'm not sure what you mean by turning wi-fi on and off. I've tried power cycling the camera every time of course. 

 

Do you mean wiping the Wifi Settings entirely? That hasn't helped, that was one of my original ideas (now all it would do is wipe the Wifi settings that do work, with my Surface Pro).

 

Thanks for the quick answer though, all the same. 

Respected Contributor
Posts: 1,143
Registered: ‎03-01-2014

Re: (Another) Wifi Connection Problem Support Thread

Just a thought from my experience, are both of your computers on the same 2.4 ghz SSID's? I have to switch to my 2.4ghz SSID rather than the faster 5ghz SSID  for any device to connect to my camera which is a pain.

New Contributor
Posts: 4
Registered: ‎01-13-2019

Re: (Another) Wifi Connection Problem Support Thread

I definitely considered that might be the issue: my two computers are on a Wifi network at 5 ghz, whereas the camera is on a wifi network from the same router at 2.4 ghz (naturally). The networks actually share the same name, but the camera can't connect to the 5 ghz, so that's not really an issue.

 

The camera has no issue connecting, over wifi, to the Surface Pro (which is on 5 ghz). But it won't connect to my aforementioned desktop PC (which is also on 5 ghz, even though it used to).

 

the 2.4/5ghz separation is annoying, but I don't think it's the issue. Thank you for suggesting it though. 

Honored Contributor
Posts: 7,486
Registered: ‎08-13-2015

Re: (Another) Wifi Connection Problem Support Thread


@Synthesis wrote:

I'm not sure what you mean by turning wi-fi on and off. I've tried power cycling the camera every time of course. 

 

Do you mean wiping the Wifi Settings entirely? That hasn't helped, that was one of my original ideas (now all it would do is wipe the Wifi settings that do work, with my Surface Pro).

 

Thanks for the quick answer though, all the same. 


I mean literally turning off the Wi-Fi.  Switch the camera to USB mode.  Doing so should not clear Wi-Fi settings.  I am not sure if your camera supports multiple Wi-Fi configuration settings, but turning off Wi-Fi should not clear them out.

----------------------------------------------------------------------------------------------------------------------------------------------------------

"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 4
Registered: ‎01-13-2019

Re: (Another) Wifi Connection Problem Support Thread

@Waddizzle

 

Oh, I see--sorry to have to ask, but how do you toggle USB Mode? Just connect it via USB to my PC? I've never seen a specific function. 

 

Erasing the Wifi settings doesn't seem to work, but I'm willing to try this. 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement