03-31-2024 11:44 PM
hi all! I am a first time photographer and love my sx740… however I recently ran into a problem with it whilst on vaca. I used the flash quite frequently and during my last day, it all of a sudden stopped working and continued giving me an error 70. After days of researching what this was, it’s randomly turned on and off a few times… but most of the time says my camera is busy. When I try to reset the camera, and or reconfigure the sd card, the camera says it’s too “busy” to do so. I have also tried multiples times to take the battery and sd card in and out to restart the camera, along with replacing it with an entirely new sd card. None of this has worked. Please help! I’ve only had this camera for 3 months and have never damaged it or used it excessively. I really love my camera and don’t have the $$$ to pay hundreds for a big fix. Thank you!
Solved! Go to Solution.
04-02-2024 07:44 PM
Greetings kourtneycnsx740,
I'm sorry to hear about the malfunction issue you are having with your PowerShot SX740 HS camera. An Error 70 relates to an image related malfunction being detected by the camera. The first thing we would have suggested to do is to swap to a different memory card to see if this helps resolve the issue, but it appears that you have already tried a new SD card. In case you are using a microSD card that slides into an SD Adapter which then goes into the camera, then please try testing the microSD card with a different SD Adapter or test a standard sized SD card.
If the issue persists, then the next step is to suggest on sending the camera to our facility for service. I understand you have only had the camera for about three months.
Items purchased directly from Canon USA or from an Authorized Canon Dealer do include a one-year warranty if the item was purchased less than a year ago. You may view a list of Authorized Canon Dealers by clicking on the following link. I would recommend including a copy of your Proof of Purchase when sending in your item for the facility to review for any in-warranty service or repair.
https://www.usa.canon.com/internet/portal/us/home/contactus/where-to-buy/authorized-dealers
Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal.
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
04-02-2024 07:44 PM
Greetings kourtneycnsx740,
I'm sorry to hear about the malfunction issue you are having with your PowerShot SX740 HS camera. An Error 70 relates to an image related malfunction being detected by the camera. The first thing we would have suggested to do is to swap to a different memory card to see if this helps resolve the issue, but it appears that you have already tried a new SD card. In case you are using a microSD card that slides into an SD Adapter which then goes into the camera, then please try testing the microSD card with a different SD Adapter or test a standard sized SD card.
If the issue persists, then the next step is to suggest on sending the camera to our facility for service. I understand you have only had the camera for about three months.
Items purchased directly from Canon USA or from an Authorized Canon Dealer do include a one-year warranty if the item was purchased less than a year ago. You may view a list of Authorized Canon Dealers by clicking on the following link. I would recommend including a copy of your Proof of Purchase when sending in your item for the facility to review for any in-warranty service or repair.
https://www.usa.canon.com/internet/portal/us/home/contactus/where-to-buy/authorized-dealers
Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal.
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
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