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a2300 powershot

mmasters
Contributor

cant download pictu-res from camera to computer. message reads doesnot recognize camera-

4 REPLIES 4

Danny
Moderator
Moderator

Hi, mmasters!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

computer runs on windows10. does the connecting cord to camera need replacing

It could be a USB cable problem and it's easy to test with another cable if you have one. If you need to buy another cable make sure that it's rated as a "data transfer" cable. Some of the lesser, "budget" USB cables may work OK for charging purposes but not so well, or at all, for data transfer.

 

Have you downloaded any Windows Updates recently?

nothing from windows downloaded. I purchased a data transfer device and it solved my probem

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