PowerShot G7 X Mark II won't take photo, shows "Set focal length" message

[Koala123]

I have the Canon G7x Mark II. It’s suddenly stopped taking photos, instead the camera just beeps and it says ‘set focal length’ on screen. Please can someone tell me how to resolve this? I’m on vacation so don’t have the instruction booklet with me. Thanks!

[shadowsports]

Greetings,

Assuming this isn't power related issue.  Test with another battery if possible.  

Are you using a full size memory card?  or a micro card with adapter?

Reset the camera's settings to defaults and retest.  If this is not possible, there is a hardware fault, or the zoom portion of the built in lens is malfunctioning.  If the latter, its not going to be fixable on your trip.😐  

[kvbarkley]

You can get to the instruction manual via the Canon USA website.

[normadel]

You are setting focal length when you zoom in and out.  There's no  other "setting" for it. It sounds like your camera has an internal problem.

[Tronhard]

Hi and welcome to the forum:
Sorry to learn  you have this issue right when you are on holiday.

As my colleagues indicate the error message you are referring to is not something to do with a setting controlled by the user; so, you best bet is  to have the camera looked at by a technician.
In the meantime, FWIW, I enclose a link to the User Guide for you: psg7x-mk2-cu1-en.pdf (c-wss.com)

[wq9nsc]

Does the lens respond at all to the zoom lever (concentric with the shutter release button)?  If so try running the lens back and forth from one extreme to the other a couple of times and then release and try your shot.  Make sure that the zoom lever didn't become jammed in position where it is trying to force the lens to continuously try to zoom beyond its capable range.

Rodger