cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PowerShot G7 X Mark II won't take photo, shows "Set focal length" message

Koala123
Apprentice

I have the Canon G7x Mark II. It’s suddenly stopped taking photos, instead the camera just beeps and it says ‘set focal length’ on screen. Please can someone tell me how to resolve this? I’m on vacation so don’t have the instruction booklet with me. Thanks!

5 REPLIES 5

shadowsports
Legend
Legend

Greetings,

Assuming this isn't power related issue.  Test with another battery if possible.  

Are you using a full size memory card?  or a micro card with adapter?

Reset the camera's settings to defaults and retest.  If this is not possible, there is a hardware fault, or the zoom portion of the built in lens is malfunctioning.  If the latter, its not going to be fixable on your trip.😐  

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

kvbarkley
VIP
VIP

You can get to the instruction manual via the Canon USA website.

 

normadel
Authority
Authority

You are setting focal length when you zoom in and out.  There's no  other "setting" for it. It sounds like your camera has an internal problem.

Tronhard
Elite
Elite

Hi and welcome to the forum:
Sorry to learn  you have this issue right when you are on holiday.

As my colleagues indicate the error message you are referring to is not something to do with a setting controlled by the user; so, you best bet is  to have the camera looked at by a technician.
In the meantime, FWIW, I enclose a link to the User Guide for you: psg7x-mk2-cu1-en.pdf (c-wss.com)


cheers, TREVOR

"The Amount of Misery expands to fill the space available"
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

wq9nsc
Authority
Authority

Does the lens respond at all to the zoom lever (concentric with the shutter release button)?  If so try running the lens back and forth from one extreme to the other a couple of times and then release and try your shot.  Make sure that the zoom lever didn't become jammed in position where it is trying to force the lens to continuously try to zoom beyond its capable range.

Rodger

EOS 1DX M3, 1DX M2, 1DX, 5DS R, M6 Mark II, 1D M2, EOS 650 (film), many lenses, XF400 video
Avatar
click here to view the gallery
Announcements