On my canon powershot A3300IS the lense is stuck in the extended position and will not close

[forneypamela]

I have a canon powershot A3300 IS  the lense is stuck in the extended position and will not close. How can I fix this myself?

[Mykolas]

Forneypamela,

Please remove the battery from the camera for a few minutes.  Then, put the battery back in the camera and power it on again.  If the lens is still stuck in the extended position, the camera is going to need service.  I apologize for any inconvenience this may cause.

To start your repair process, you'll need to complete a Repair Request on our website.

If the camera is more than a year old, you may participate in the Canon Loyalty Program instead.  The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping.  The unit offered through this program carries a 90 day warranty.  The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online support and the Canon Loyalty Program was offered.  Be sure to have your serial number for your camera at the time of your call.

If this is a time sensitive-matter, additional support options are available at Contact Us.

[bryantmhanks]

Me two.  My first Canon powershot A3100IS lasted about 2 years before the lense stuck in the extended position and would not close. I didn't choose to repair at the time and bought a canon powershot A3300 IS REFURBISHED unit on-line from Canon web site that didn't last 30 days before the lense stuck in the extended position and would not close. I'm sure some one out there knows: How can I fix this myself?

[Tim]

bryantmhanks,

We are very sorry for the inconvenience that this has happened to your camera, but we do not support a method to fix this yourself.  Your camera will require service at the Factory, if you choose to go with this option.  To start your repair process, you'll need to complete a Repair Request on our website.