05-11-2014 05:12 PM
Hello, I just bought a refurbished G12 from Canon. I get no sound when I playback a movie I recorded.
Solved! Go to Solution.
05-12-2014 07:31 PM
Thanks. Canon is sending me another camera (Refurbished). Hopefully this one will be "Like New."
05-11-2014 05:28 PM
Check your sound setting in the Menu and see if it is on mute.
05-11-2014 09:16 PM
This is the second G12 I've ownwd. Went through every conceivable thing I could think of concerning the audio. Nothing worked - Mute, Un-mute, Volumes, etc. Could not find anything to enable audio. I do hear a slight sound as unmuted silence. I just bought this as refurbished from Canon. I read a lot about refurbished units from forums and the like and I was convinced that they are actually better than new because the go through a rigorous exam and testing through and through and also with human interactions. I read that they actually find hidden problems that never would have been found elsewise. So my first experience has not gone well.
05-11-2014 10:18 PM
Yeah theres not much in the way of settings that would do that. Does the audio work coming off the av jack?
05-12-2014 07:31 PM
Thanks. Canon is sending me another camera (Refurbished). Hopefully this one will be "Like New."
05-12-2014 07:38 PM
Excellent, Im glad for you !
05-12-2014 09:59 PM
It happens..they are good cameras though and Canon did the right thing again!
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.