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G1X Lens not retract. Help!! On vacation in Europe ... with no camera!

Gene3627
Apprentice

New G1X. Probably less than 400 shots. Lens extended all the way and froze.  Changed battery. Start up - green power light on, lens moves very slightly out and then a kind of grinding, rhythmic sound .... stuck.  LED is basically white except (1) on the right third there is (a) several colored (green, red,) vertical lines and (b) a black image that looks like a feather, (2) the 'HS' (?) blue logo is very faint.

 

Any help much appreciated. First time I have ever had a problem with a digital

 

Thanks,

 

Gene3627. 

1 REPLY 1

Mykolas
Authority

Hi Gene3627!

 

Your PowerShot G1X will need to be repaired by our Factory Service Center.  To start the repair process, you'll need to complete a Repair Request on our website.  If this is a time sensitive-matter, additional support options are available at Contact Us.

 

 

 

 

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