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G16 won't connect to my computer by cable or wi-fi

julia_g16
Apprentice

Hi!

I've always used the USB cable to download the photos to my computer. All of a sudden, it won't work anymore (a "communication error" message appears on the camera display). I have bought a new cable online, which will arrive in a few days, so I'll try again when it gets here.

Meanwhile, I have tried to connect via wi-fi and it won't work either. I have a Wintows 10 PC. I installed the CameraWindow software, then I set up the camera wi-fi name and connected the to my home wi-fi, to which my computer is also connected. The camera won't find the computer when when I try to add a device. And when I open the CameraWindow software, it says there's no camera connected.

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