Cant update firmware on G7 X Mark III

[faymar]

Hello everyone. This is my first post. I´m having problems updating the G7X Mark III Firmware. I´ve never done a firmware update on this particular camera, so it´s running on Ver 1.0.1 .

I downloaded the firmware, extracted the file, copied it to the root on a freshly formatted SD card (did the formatting on the camera itself). The camera is set on P mode, as suggested in the updating procedure. I can see just fine the firmware menu, on the fifth Settings tab.

Menu shows up fine.Everything ok here to.The upgrade program loads ok.I can´t click OK.

When I click on the firmware version, it opens up the prompt asking me if I want to update firmware. Clicked OK.

Then I´m asked to select the firmware, which can be seen there just fine as a .FIR file. But, and here´s the fun part, there´s no OK button. Just the Cancel one. So I can´t move past this point. Any ideas would be appreciated.

I´ve also tried a couple other firmware versions (it could be incremental), but the problem is always the same.

[faymar]

Greetings,

Both batteries I use are Canon. Got the spare at the same time with the G7 X III at B&H . Always fully charged. The camera is not connected to anything else, wifi nor bluetooth. Will call Canon for sure since it´s starting to get very annoying.

Thanks for the reply.