Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon g7x mk ii flash not firing


The external pop up works, the settings are in M and I am able to select force flash, but when I hold down on the camera the flash charges but does not fire. The flash had no problem working before and I have only started having this problem a week or two ago.


Product Expert
Product Expert

Hello qwertypoop,

It doesn't sound to be a settings issue, but I would recommend starting with resetting the camera to defaults. This item is found in the yellow wrench menu #4 listed as Reset All. If the flash still does not fire in Manual mode with fill/force flash enabled, then the camera would need to be sent to our factory service center. Ship your camera to either of the addresses listed below depending on which is closest to you:


Canon Factory Service Center

123 Paularino Avenue

Costa Mesa, CA 92626


Canon Factory Service Center

12022 Canon Blvd.

Newport News, VA 23606