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New Contributor
Posts: 2
Registered: ‎12-31-2018

why does my canon ip8720 restart print job halfway through

My Printer is connected via usb cable to a Windows 10 machine.  Invariably when I print multiple page documents (primarily PDF), the printer will 'choke' on one page, doing a partial print, spit the page out, and then start the print job over from the beginning.  Obviously, this waste of paper and ink is more than annoying. I just went through this with a 12 page document and the job restarted twice. I finally had to cancel the queue and print one page at a time.  Any suggestions?

Product Expert
Posts: 921
Registered: ‎11-19-2018

Re: why does my canon ip8720 restart print job halfway through

Hi,llewey,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

We look forward to hearing from you.

New Contributor
Posts: 2
Registered: ‎12-31-2018

Re: why does my canon ip8720 restart print job halfway through

I will do so within the month - family emergency.

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