Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎04-29-2014

printer not printing

I have a Canon MX 922 and I am using a Mac Powerbook, 10.8.4. The printer prints copies and scans but when I try to print something from the computer, it sounds like it is printing, it takes paper and goes through the printing process, but nothing comes out on the paper. I have cleaned the print heads and the printer tells me there are not clogged heads. I went through the process of connecting my printer to the computer and it said that it is connected but nothing comes out. Very frustrating.

It worked fine for quite a while, now it is not working.

 

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: printer not printing

[ Edited ]

Hi maryjane,

 

If you print a nozzle check pattern from the printer, does it look like the image below, including the black grid that appears above the colors as shown in (1)?

 

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement