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New Contributor
Posts: 2
Registered: ‎01-23-2019

pixma ix6820 not communicating with laptop

Help! Can't print

Esteemed Contributor
Posts: 3,372
Registered: ‎11-19-2017

Re: pixma ix6820 not communicating with laptop

[ Edited ]

@barryetc wrote:

Help! Can't print


Greetings,

I'm afraid "Can't" is not a good problem description.  It doesn't tell us what you did, or what the result was?

 

Displays error, prints blank page, etc??

 

It might be easier for us to offer suggestions if you told us what OS the printer is being used with?

How it is connected? (to the laptop)

Does the printer's status show Offline, Ready (something else)?

Did it ever work before (or new problem)?

What might have changed, etc

 

Anything else to help us better understand the problem?

 

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Moderator
Posts: 1,792
Registered: ‎10-25-2012

Re: pixma ix6820 not communicating with laptop

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

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