Hello Glenda,
To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on.
Unfortunately, if the issue persists, please contact a technical support representative at 1-800-652-2666 between the hours of 10 a.m. and 10 p.m., EST, Monday - Friday and someone will assist you further.
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