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New Contributor
Posts: 2
Registered: ‎03-26-2019

jpeg vs PDF

I find I can print a document saved as PDF but not one scanned on my printer and saved as jpeg. But I can email that same document to myself and print it from the email. What is going on here?

Moderator
Posts: 228
Registered: ‎11-03-2015

Re: jpeg vs PDF

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and the model printer you have. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET.

Thanks!

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