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New Contributor
Posts: 2
Registered: ‎03-28-2019

iX6820 prints blank pages

[ Edited ]

Hello, my Pixma ix6820 suddenly only prints blank pages.

 

I bought this printer a couple of years ago, only used it lightly. Probably printed less than 50 pages in total. It was working fine a month ago, then I didn't use it for 2 weeks. When I tried to print something, it suddenly got this issue.

 

I replaced the cartridges, cleaned the nozzle (both through the printer's utility software and using water to physically clean it), still nothing. The printer does all the maneuvers as same as usual as if it's perfect. Just only when the paper comes out, it's completely blank.

 

After it spits out a blank page, I checked the nozzle, it does have ink of all colors on it.

 

I tried it on different papers, the same result.

 

Do you know what might be the reason, and how can I fix it myself? I am currently abroad, so I can't bring it back to the US recently. Deeply appreciated. Thanks.

Product Expert
Posts: 875
Registered: ‎11-19-2018

Re: iX6820 prints blank pages

Hi onyxlee,

 

Could you reply with the information that is on the ink cartridges( ink number, where it was made, etc).

 

We look forward to your reply.

New Contributor
Posts: 2
Registered: ‎03-28-2019

Re: iX6820 prints blank pages

Thanks. It's compatible cartridges. But I have been using this brand and series of cartridges for so long, it had been serving me well.
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