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i9900 won't register new cartridge

snap_schatz
Apprentice

My i9900 is stating that the Cyan cartridge is out of ink when it is really about half full. I have switched cartridges and it didn't solve the problem as it is still registering empty. I couldn't find anything online and I'm a litle apprehensive to start poking around inside of it.

 

Does anyone know what could be causing this/know how to fix it??

 

Thanks!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi snap_schatz,

 

Because multiple ink tanks are experiencing this error, it is recommended that you contact our support group using the following link:

http://Canon.us/ContactLI

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