08-28-2016 04:09 PM
So that the Community can help you better, we will need to know exactly which Canon printer you're using. We've made two different models with the number 6820 in its name, so please let us know whether yours is the PIXMA iX6820 or the PIXMA MG6820. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
08-30-2016 08:21 AM
So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X), as well as if the printer is connected wirelessly or via USB cable.
For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.
03-12-2017 12:25 AM
I'm having the same issues. Running Windows. The computer and printer are interfacing. My problem is when I go to print something the print queue says the printer is out of paper. I've taken all the paper out, I've tried new paper. I can copy something with no problem, so that is not the issue.
Please help. My wife is very frustrated.
03-13-2017 06:49 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
02-14-2019 08:20 PM
New TS8260 connecetd to iMac via USB cable.
Running iMac Mojave
Computer shows printer connected.
When I input a print command, the printer icon on the computer shows 1 job waiting. Today; nothing. No printer sound to indicate printing in progress..
It DID print a test page today, so that suggest the issue is with the connection to the computer, BUT, computer says connected.
Working perfectly yesterday, on printed page and graphics .
I suspect I have done something wrong or omitted to do something simple. I will do some research and will share if Imanage to resolve the issue myself.
02-14-2019 09:26 PM
Just as I was getting really annoyed, I went back to basics:
Turned off printer. Removee the printer from computer settings. Removed USB cable.Turned computer off. Replaced USB cable. Turned computer on. Checked computer rsettings; printer showed as connected., Turned on printer.
Sent job to printer (graphics) Page printed. Cheapest paper; qulaity of graphics very good.
02-20-2019 09:32 AM
Wondered if this was a response to my post (below) - forgive for saying so this approach is totally irrational and yet if all else fails ... tried various permutations along these lines. It doesnt work, of course.
I have a Canon Pixma MG5450S - this also won't print. A number of support (!!!) messages have appeared, B200, paper jam, printhead problem - right now I can't even get the machine to turn on - all a pack of lies, of course. I've wasted a day in vain attempts with the usual 'fixes' - all useless. It is clear from my own experience with Canon printer number 2 and the scores of complaints within this forum that Canon printers have built-in obsolescence. I understand that a 'class action' was undertaken in the USA on this issue. What was the result? What reparation are Canon making to customers in the UK who have the misfortune to have bought self-evidently defective machines? A response before I head off to PC World to buy a replacement - it won't be a Canon - would be welcomed.