05-01-2015 05:38 PM
I tried to scan from my MX922 printer-scanner and it said I needed the WIA Driver from the Installation CD which I can't find, or from the manufacturer's website. Can you help me to get this and tell me how to install it. Thank You Steve Follestad
05-01-2015 05:50 PM
To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well how you have the printer connected (USB or wireless).
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
01-15-2020 02:48 PM
I am on Windows 10. I have had this issue for a while but it seems to resolve itself. Not this time. When I followed another thread on this I was stuck at step 5 as the start button was greyed out.
01-15-2020 02:59 PM
Please try scanning using the IJ Scan Utility. To do this, please click on the Windows Start button in the lower left corner and then the Canon Utilities folder.
In that folder, please click on the IJ Scan Utility. Once the IJ Scan Utility is open, please click on the Document or Photo button to begin scanning.
For more information regarding the IJ Scan Utility, please use the following link: