10-16-2013 01:10 PM
A hard reset on the device may restore the screen. Follow these steps to perform a hard reset on the printer.
If this didn't work, or if you have any other questions, please feel free to Contact Us!
07-10-2017 04:40 PM
07-10-2017 04:47 PM
If the steps from the post above by MarkII did not resolve the issue, please reach our support team by email at http://Canon.us/SupportCF for further assistance.
11-08-2017 07:05 PM
I had the same issue (frozen start screen with "canon") an was able to fix it by following these steps:
1) unplug power cord
2) press the "on" button several times
3) plugin power cord
4) Press the "on" Buttun (and hold it) until the printer starts booting
I hope this helps!
01-09-2018 10:15 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
12-17-2018 11:37 PM
there is no way to restore the unit when this type of problem arise, you will need to buy a new one. i think it is canon's way of making us purchase the new model...they'll discount 15 % for a new one.