09-01-2015 01:31 AM
I have a Canon Selphy CP910.
The ink cartridge is jammed in the printer and cannot eject.
How do I remove the ink cartridge.
This is the second unit I have owned that this happened. I replaced the unit with a new one, and it hapened again.
The removable cartridge will not eject.
Solved! Go to Solution.
09-03-2015 11:29 AM
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Open the side of the printer to access the ink cartridge.
3. Push the cartridge into the printer to ensure that it is secure.
4. Turn the printer on and back off again.
Once this has been done, try to remove the ink cartridge from the unit.
If the issue persists, find more help at Contact Us.
09-04-2015 06:39 PM
After disassembling the unit, I realized the motor to the roller was still engaged and did not have a mechanical realease point. The unit was reassembled and the ON-and-OFF-and-ON process released the roller, and the cassette popped out. This is a problem I over thought. Yes, the simple solution is usually the best solution (humility gained); my wife can't stop laughing! Thanks for your help... seadog67
09-07-2015 05:27 AM
04-17-2018 03:52 AM
Worked perfect, but I did have to cut the ink plastic sheet(reel) that was sticking out of the paper feed in The back. After turning off and on I just had to wiggle the ink out and all is good. I had the tools out to take this apart and. Soooo glad I checked and just pushed a button twice instead. Haha. Love my printer
04-20-2018 04:43 PM - last edited on 04-28-2018 11:56 AM by Danny
I had similar problem too. After searching the net, the problem is the design of the ink cartridge itself. There's a piece of plastic at the inside end that prevents it from coming out. That small piece of plastic is connecting the ends of the ink cartridge together. Once you open it and look, you will notice that a solid piece of metal is blocking the ink cartridge from coming out.
I opened up the printer, break the small piece of plastic, then it can come out without problem. However, the printer now have a error message which says paper jam.
If the solution is not fulfill your requirment ,you may call Printer Support Number [personal information removed per forum guidelines] and resolve your issues remotely access.
03-01-2020 08:55 PM
I tried the on-off-on; the printer whirred but no help. So I took the case off (4 screws inside deep wells near corners). I then removed the mechanism (3 larger screws). After poking around looking for what was retaining the cartridge, I found a bar up and in the way. I figured that this bar would move clear during the on-off-on whirring. I then noticed that the white plastic gear on the very small motor way at the rear was not engaged with its gear. So I cleaned the shaft with a good solvent, applied a very tiny droplet of super glue, then pushed the gear back in place.
Did the ON-OFF thing and the cartridge released, TA-DA!