01-22-2019 06:09 PM
I got my Selphy CP1300 for Christmas and I've just started really using it. The issue is that I AirPrint maybe 10 - 12 pictures in a row, but then the screen shows "Busy" (the same it shows while transmitting info from my Mac or iPhone when it is actually going to print) but it never prints. I press all the hard buttons available on the printer (slowly and holding them for a period of time), but nothing happens, even when I hold the power button down. I have been trying to wait, but then I pull the plug on it, wait and replug it in. This resets it so that it will work just fine for another set of images. But the same prolonged "Busy" message always appears again eventually.
What can I do when this happens? Or what can I do to stop this from happening? Is the printer just defective?
02-22-2019 02:52 PM
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the printer still has the busy message after the 10-12 prints, please call support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST or go to the support page for you printer and contact us via chat.
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