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New Contributor
Posts: 1
Registered: ‎11-15-2013
Accepted Solution

Scanner - can't connect wireless printer

In the past always printed to my Epson XP-400 and currently can even print some information from software, but can't print any pictures that I have scanned. Receiving error message " cannot print because printer supported by this software is not installed." And when I look there is no printer showing up in the print section in my image garden either. Recently had a new power supply installed could this have screwed something up? Do I need to reload the software, and if so are there any precautions. Thank you.

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Scanner - can't connect wireless printer

[ Edited ]

Hello lolarowe,

 

Welcome to the Canon Forums, and thanks for your inquiry!  Canon does not manufacture this printer model, so we would not be able to assist with this issue.  You may want to check out Epson's website at http://www.epson.com for further assistance.

 

Thanks and have a great day!

rrk
New Contributor
Posts: 2
Registered: ‎12-15-2018

Re: Scanner - can't connect wireless printer

have mx922 which show up under my printers and scanners on my imac.  it is a wireless connection and i can print no problem, however in the scan funtion and in the set up on the printer it can not see the mac as a choice to scan to pc.

rrk
New Contributor
Posts: 2
Registered: ‎12-15-2018

Re: Scanner - can't connect wireless printer

jason.   my printer is a mx922

Product Expert
Posts: 597
Registered: ‎11-19-2018

Re: Scanner - can't connect wireless printer

Hi rrk,

 

I recommend making sure the printer is selected in the IJ Network Scanner Selector EX. Please click HERE for the steps to make sure the MX922 is selected for wireless scanning.

 

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