Hi mrslangley2010,
The community is eager to assist! Please let us know the model of the printer you are using, as well as the version of Windows or Mac in use. We can definitely check into a few things, but the operating system will be needed to ensure the most accurate information is provided! Thanks so much, and we look forward to hearing back from you!
If this is a time-sensitive matter, additional support options are available at Contact Us.
