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New Contributor
Posts: 1
Registered: ‎11-28-2017

SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Good evening,

 

I constantly get the error message that the ink cartridge is empty. I replace it twice with a brand new original cartridge, but the error message is consistent. 

 

Kindly assist.

 

Hans

Product Expert
Posts: 1,775
Registered: ‎07-28-2014

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Hi HansTuchel,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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New Contributor
Posts: 1
Registered: ‎04-06-2018

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

I spoke with a tech and was told that this error and trying with new ink and unplugging cord from printer, that it means this printer is done. They have a program that you can purchase new model at discounted rate.
New Contributor
Posts: 1
Registered: ‎06-25-2018

Re: SELPHY CP910 - Ink cassette is empty (with a new cartridge)

Hi there,

do you have  a link to that program that you mentioned? I am having the same problem, but am having trouble navigating the tech support. thanks!

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