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Replacement printer won't set up

TreasureAnn
Apprentice
I just got my new printer that was sent to me per warranty. Tried setting it up and it keeps saying offline and that I need to select a language. Do I need to download everything again or can I use what is already there from the last printer(exact same model)?
2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

Windows or Mac, you didn't say?

 

Regardless, I'd remove the device and uninstall the software.  Then perform the steps for adding a new printer, installing the software, etc.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Danny
Moderator
Moderator

Hi, TreasureAnn!

In addition to the operating system, we'll also need to know which Canon printer model you're using.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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