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New Contributor
Posts: 1
Registered: ‎03-09-2019

Replacement printer won't set up

I just got my new printer that was sent to me per warranty. Tried setting it up and it keeps saying offline and that I need to select a language. Do I need to download everything again or can I use what is already there from the last printer(exact same model)?
Esteemed Contributor
Posts: 2,209
Registered: ‎11-19-2017

Re: Replacement printer won't set up


Windows or Mac, you didn't say?


Regardless, I'd remove the device and uninstall the software.  Then perform the steps for adding a new printer, installing the software, etc.

Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Posts: 1,784
Registered: ‎07-08-2013

Re: Replacement printer won't set up

Hi, TreasureAnn!

In addition to the operating system, we'll also need to know which Canon printer model you're using.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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