12-24-2018 10:43 AM
I can view the examples of the nozzle check pattern and the alignment you sent and both look great.
At this point, please check that the current print settings match the paper loaded. You may want to select the driver to default then select the desired media type and print quality. If confirming the print driver settings does not help, try printing using a different photo printing program.
If using another program does not work, please click HERE to view the sample image, save it then print it to determine if the trouble is related to the original being printed or the driver.
If the sample image also prints incorrectly then you may need to delete then re-install the driver onto your computer. Please respond with the operating system (ie. Windows Vista or OS X 10.2) used on your computer or Mac.
01-05-2019 01:40 PM