02-02-2013 11:00 AM - edited 02-02-2013 11:04 AM
After running the printer head nozzle cleaning and the "deep" cleaning several times, I still get uneven printing (in the black ink sections) and white lines running through colored sections. What can I do to fix this? (PIXMA MP495)
02-04-2013 07:58 PM
Since you have already performed multiple cleanings and deep cleanings on the unit and are still experiencing the same issue, we can perform a print head alignment on the unit to see if this will fix the problem. Please follow the steps below to perform a print head alignment:
Should the print head alignment not fix the problem, the printer will unfortunately require servicing to resolve the issue. Please click on the Contact Us link below to obtain your servicing options.
Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
02-06-2013 08:26 PM - edited 02-06-2013 08:27 PM
I sent a service email to Canon because it did not work, unfortunately. If there's anything else I can try in the meantime, let me know. Thank you for your help.
02-14-2020 07:13 PM
I am having this same problem as well where some lines don't print for my black ink. I have done all the maintenance possible including a manual alighment (the numbers in black did not print for the alignment pages) and several deep cleanings. What's the next step? It's like every 3 lines doesn't print properly.
02-14-2020 07:36 PM
If you've already completed the normal maintenance on your PIXMA MP495 printer, there is one other maintenance step that may be helpful.
Please go to the following link to review the steps needed to clean the printer's encoder strip. When it gets dirty, it presents symptoms very much like those described above.
If this fails to fix the issues your printer is experiencing, it may be time to look for a new printer. You'd qualify for the Canon Upgrade Program through our sales department which would give you a discount on a replacement plus free shipping.
We hope this helps!
02-14-2020 11:03 PM
02-19-2020 05:31 PM
Thanks so much for this article. I followed the instructions and tried printing again and it seems to be working! I don't know if it was cleaning the timing strip or if just waiting a couple of days since all the other tests/maintenance fixed the problem, but it's working now, and I'm happy! I appreciate your quick response too! (I didn't expect anyone to respond to a reply on such an old thread). THANK YOU!