03-28-2013 12:57 PM
My Pixma ip8500 printer was accidentally knocked off low shelf and cover popped open. I popped it back in place and now get an error stating the inner door is open when it's not. Can anyone help me please?
03-31-2013 03:15 PM
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Unplug the power from the printer for at least 5-10 minutes.
3. While unplugged, remove any paper from the unit.
4. Double check for any obstructions found in the unit or paper paths.
5. If no obstructions are found, plug the power back in and turn the unit on.
If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
02-19-2016 08:44 PM
Look for a protruding plastic on the top that goes into an indentation. Mine was in the front left side. Put a piece of cardboard into the indentation.and close the door. The top plastic piece is not pushing the door close sensor down and because its too short and the cardboard allows the sensor to be reached and pushed.