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New Contributor
Posts: 1
Registered: ‎03-28-2013

Pixma ip8500 inner cover door open error

My Pixma ip8500 printer was accidentally knocked off low shelf and cover popped open. I popped it back in place and now get an error stating the inner door is open when it's not. Can anyone help me please?

Product Expert
Posts: 3,050
Registered: ‎10-16-2012

Re: Pixma ip8500 inner cover door open error

Hello cwoiii.

 

Please try the following to see if we can resolve your issue:

 

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

 

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎02-19-2016

Re: Pixma ip8500 inner cover door open error

Look for a protruding plastic on the top that goes into an indentation. Mine was in the front left side. Put a piece of cardboard into the indentation.and close the door. The top plastic piece is not pushing the door close sensor down and because its too short and the cardboard allows the sensor to be reached and pushed.

New Contributor
Posts: 1
Registered: ‎10-13-2017

Re: Pixma ip8500 inner cover door open error

Can you show me a picture of where to put cardboard PLEASE
New Contributor
Posts: 2
Registered: ‎02-19-2016

Re: Pixma ip8500 inner cover door open error

Here you go. Hope they allow links!

https://1drv.ms/i/s!AtVRm6ud3EXzh12FSf-ezKw0wI37
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