02-10-2019 05:30 AM
I bought a brand new printer yesterday. It will not print magenta although all cartridges are NEW, FULL and GENUINE Canon.
Nozzle check showed no magenta was reaching the page at all. I have tried cleaning twice and still notning. Is the cartridge faulty or is the BRAND NEW Canon printer that is faulty?!
Thanks for any help :-)
02-10-2019 08:29 AM
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02-14-2019 09:30 AM
Check that any plastic that the ink cartridge was wrapped in was fully removed. Some cartridges have a tiny vent hole on the top and incomplete removal of wrapping can block that hole.