01-08-2019 12:43 PM
I need help making my old iP4500 printer wirk noiw that I've upgraded my iMac OS to 10.12.6 Sierra. The message I'm getting on the Canon website says
There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver.
But whnen i try to pring I'm being told bt my computer that the printer OS needs to be upgraded to be compatible with the iMac OS. Feel like I'm going in circles and don't like that I can't talk wioth someone over the phone to get help.
I did call Apple support. They answered my call within 5 minutes and helped me as much as they could but told me about getting the driver from Canon.
01-09-2019 10:17 AM
I believe your printer is too old to be supported by newer macOSs.
If you call Canon at 1-800-OK-CANON you can ask about their update program.
01-10-2019 01:20 AM
Follow these steps for downloading the Canon printer driver:
01-10-2019 12:27 PM - last edited on 01-10-2019 01:39 PM by Danny
The iP4500 is not supported by the macOS Sierra v10.12. We do not have new drivers for this operating system. The last drivers that were made for this printer were for OS X Lion v10.7 environment. Soon after that, the printer was retired.
The drivers for the Lion v10.7 operating system may or may not function in the Sierra v10.12 environment. If it does work, there may be some limitations which are unknown to Canon. If you have a Mac computer running OS X Panther v10.3 through OS X Lion 10.7, your iP4500 will continue to work with that operating system.
If you want to try installing the older printer driver, please do the following:
As soon as you connect the cable, your computer should add the printer. If it does not, there is nothing else we can suggest.
You do qualify for the Canon Upgrade Program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.
Does this help resolve the issue described? If so, please click the Accept as Solution button so that others may find the answer as well.
01-10-2019 01:37 PM
Thanks for the replies.
I called the Canon sales department and they made me an offer I couldn't refuse. I'm getting a brand new much better printer for $50 including shipping and a pack of paper!
I've had the old printer for 8 years. Time for an upgrade.