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Occasional Contributor
Posts: 6
Registered: ‎06-12-2018

Pixima 2820 not printing full page

My 2820 printer is not printing a full page. It cuts off the top and bottom by about a full 1/2 inch on top and bottom. Even in the print preview window it shows the top and bottom cut off so I think it might be the driver that is a problem. How can I get the printer to print a full page like all my other printers?

Moderator
Posts: 857
Registered: ‎10-12-2012

Re: Pixima 2820 not printing full page

Hi GMPrinter,

 

You can download the most up-to-date driver for the PIXMA iP2820 by CLICKING HERE. If the issue persists, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

Occasional Contributor
Posts: 6
Registered: ‎06-12-2018

Re: Pixima 2820 not printing full page

Canon Print.jpg

Occasional Contributor
Posts: 6
Registered: ‎06-12-2018

Re: Pixima 2820 not printing full page

I downloaded the latest driver and the same thing happened. Above is a screen shot of the 2820 print preview compared to the 2700 preview. You can see the ends cut off in the 2820 preview

Occasional Contributor
Posts: 6
Registered: ‎06-12-2018

What next?

I posted about a problem I was having with my 2820 printer and have had no response from anyone but the standard bot asking me to update my drivers which are already up to date. Where can I call to get some real customer service for this issue?

 

https://community.usa.canon.com/t5/Personal-Printers/Pixima-2820-not-printing-full-page/m-p/245588

Moderator
Posts: 1,418
Registered: ‎07-08-2013

Re: What next?

Hi, GMPrinter!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Occasional Contributor
Posts: 6
Registered: ‎06-12-2018

Re: What next?

That's a ridiculous answer (Thanks Mr Bot).....This is an obscure problem that I'm having and I am sure it's not in a knowlege base. If there was an easy work around someone would have posted a link to the answer in the knowlegde base, that's why I'm on this forum.

Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: What next?

[ Edited ]

HI GMPrinter,

 

To contact Canon's Contact Center to speak with a Technical Support Representative, please dial 1-800-OK-CANON (1-800-652-2666), Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Technical Support Representative will be able to resolve this issue with you over the phone.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 6
Registered: ‎06-12-2018

Re: What next?

Thank you I'll try that

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