11-10-2019 04:17 PM
I am using a Mac and the PIXMA iP8720. I am unable to download the drivers or complete the installation. The error I am receiving "Information Acquisition Error: Failed to acquire information on the driver and software. Check the network connection and try again." when I attempt to run the setup.
Unsure how to proceed. I have pressed the internet connectivity button on the bottom right and no dice. I can't find any help for this issue anywhere online. I am using an administrative account.
11-11-2019 09:57 AM - edited 11-11-2019 09:59 AM
Greetings,
I have posted about this issue elsewhere. Applies to both windows and MAC.
This should solve your problem.
Let me know if this helps.
~Rick
Bay Area - CA
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