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New Contributor
Posts: 4
Registered: ‎01-06-2019
Accepted Solution

PIXMA iP7220 Faded Colors when printing direct on CD

I just purchased a Canon PIXMA iP7220 for the purpose of printing CD labels Direct To Disc.

 

When printing on disc, the colors are very faded.  Black prints as a very light gray.  Almost unreadable.

 

When printing on paper, the colors (including black) print fine ... as expected.

 

This happens regardless of what software I use to print -- My Image Garden, SureThing CD Labeler, Adobe Photoshop.  I've tried two different printable CDs with white printable surfaces: Verbatin and ridata.  I've also tried adjusting the darkness, contrast, etc.

 

I'm running on a Lenovo laptop, 8GB RAM, Windows 7, USB to printer.

 

All printer tests and test sheets print fine.

 

Anyone have the same problem?  Anyone have a fix for this?

 

Thanks

Product Expert
Posts: 875
Registered: ‎11-19-2018

Re: PIXMA iP7220 Faded Colors when printing direct on CD

Hi jfkjax,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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New Contributor
Posts: 4
Registered: ‎01-06-2019

Re: PIXMA iP7220 Faded Colors when printing direct on CD

The problem is a clear case of "operator error."  The CDs I was using would not absorb the ink.  I have changed CDs and the ink is absorbed and dries perfectly, giving a nice crisp CD label directly on the CD.  Thank you for your response and offer to troubleshoot.

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