01-06-2019 06:49 PM
I just purchased a Canon PIXMA iP7220 for the purpose of printing CD labels Direct To Disc.
When printing on disc, the colors are very faded. Black prints as a very light gray. Almost unreadable.
When printing on paper, the colors (including black) print fine ... as expected.
This happens regardless of what software I use to print -- My Image Garden, SureThing CD Labeler, Adobe Photoshop. I've tried two different printable CDs with white printable surfaces: Verbatin and ridata. I've also tried adjusting the darkness, contrast, etc.
I'm running on a Lenovo laptop, 8GB RAM, Windows 7, USB to printer.
All printer tests and test sheets print fine.
Anyone have the same problem? Anyone have a fix for this?
Solved! Go to Solution.
01-07-2019 02:06 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
01-08-2019 12:34 AM
The problem is a clear case of "operator error." The CDs I was using would not absorb the ink. I have changed CDs and the ink is absorbed and dries perfectly, giving a nice crisp CD label directly on the CD. Thank you for your response and offer to troubleshoot.