New MX922 Photo Quality is Poor. Have tried different photo paper nothing helps.

[desmith1944]

My new MX922 photo quality is terrible. Have tried different photo paper stock same results.
Have tried several photos checking my setting for the best quality print. My Pixma 640 prints photos just fine. Trying to sell it but, may have too hold onto it if I can't get this resolved.
Prints documents just fine.
Any help appreciated.

[Patrick]

Hi desmith1944,

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 1.  Make sure that the machine is turned on.

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 4.  To print the nozzle check pattern:

     4-1.  Press the MENU button.

     4-2.  Press the Setup button.

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

     4-5.  Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 1.  Press the MENU button.

 2.  Press the Setup button.

 3.  Select Maintenance then press the OK button.

 4.  Select Cleaning and press OK.

 5.  Press OK to select Yes.

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

Does the test page print correctly?

If it does, please attempt to print your photo using Easy-PhotoPrint EX.

If it does not, it is recommended that you contact us for further assistance.  Please use the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[desmith1944]

Problem solved, had old photo paper. Thanks, David.