Hi NU2fotoops42da,
Uninstalling and reinstalling the driver should resolve this issue. To do this, please disconnect the USB cable from the back of the PIXMA iX6520 and follow these steps:
2. Click on Start and then Run. If Run is not in your Start menu, please follow these steps to add it:
2-1. Click Start.
2-2. Right click the Start menu and left click on Properties.
2-3. Click on the Customize button next to 'Start Menu'.
2-4. In the Customize Start Menu window, place a checkmark next to 'Run Command'.
2-5. Click OK in the Customize Start Menu window.
2-6. Click OK in the Properties window.
3. Click Browse. In the Browse window, click on "Computer".
4. Double click the CANON_IJ CDROM.
5. Double click the folder named DrvSetup.
6. Double click the file named DELDRV. If you are using the 64 bit version of Windows 7, please double click DELDRV64.
7. In the Run box click OK and then follow the on-screen prompts to uninstall your PIXMA iX6520.
Once your PIXMA iX6520 has been uninstalled, restart the computer.
When the computer restarts, we will install your PIXMA iX6520 again:
1. Click on Start and then Run.
2. Click Browse. In the Browse window, click on "Computer".
3. Double click the CANON_IJ CDROM.
4. Double click the folder named DrvSetup.
5. Double click the file named SETUP64.
6. In the Run box click OK.
Files will extract, the box will disappear. Follow the prompts and the computer will recognize and install your PIXMA iX6520.
Once reinstalled, please attempt to print.
If you continue to have difficulties, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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