01-11-2019 03:51 AM
So.....I took out the printhead as directed and cleaned to the beat of my ability...as directed. Upon reinstallation, I keep getting an error that the machine cannot recognize the print head. Now keep in mind, this is the same head I ed out and put back in no less that twenty minutes later. Please help
Email me with any suggestions!!
01-15-2019 12:18 PM
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the error still appears, the printer has experienced an internal hardware failure.
Please be advised repair service is no longer available for this product. However, in appreciation of your continued loyalty, we understand your immediate needs, and would like to offer you our Canon Upgrade Program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.