08-21-2013 06:55 AM
Recently started getting error message that the color ink tank is not installed. We have replaced the ink tank 3 times and continue to get the same message. What is wrong?
08-30-2013 12:10 AM
Hi mummyref,
Please take the inks out of the printer and place them back in again. Be sure there is no orange protective packaging tape remaining on them.
If the issue persists, we'll need a little more information to determine what may be occurring. Please visit the link below and we can take a further look into this. Thanks so much!
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
04/16/2024: New firmware updates are available.
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