09-26-2015 11:21 PM
To ensure the most accurate information is provided, we will need to know the printer model you are using, the version of Windows or Mac in use, and how the printer is connected (ex. USB or wireless).
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!