01-22-2014 12:06 PM
Printer is plugged in.
Laptop is plugged in.
Printer is connected to laptop.
Printer is set as Default on laptop.
Printer shows as Offline on laptop.
01-22-2014 12:56 PM
Welcome to the Canon Forums and thanks for your question!
So that the Community can help you better, we will need to know any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!
01-29-2014 09:49 AM
Still trying to connect.... keeping getting an Admin reader - saying I need USER NAME & PASSWORD.
It's hardline connected. I rebooted yesterday.
Laptop shows the printer. Shows it as the default. Show that it's IDLE.
Then you go to print and it says "OffLine" -- see if printer is connected.
02-15-2014 04:09 PM
Please visit the link below for step-by-step directions to potentially clear this error:
If this issue persists, please get in touch with our technical support department at http://bit.ly/Phone_Support
02-21-2019 07:58 PM - edited 02-21-2019 07:59 PM
classic, the troubleshooting link is bad! C'mon.....
try this one instead...https://support.usa.canon.com/kb/index?page=content&id=ART137254