cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I have a MX870 printer which will copy but not print from the computer

sberow
Apprentice

I have a MX870 printer.  Just replaced a black ink.  Now it will copy but will not print from computer.  Did several cleanings and a deep cleaning.  Will print blue on paper (internet links) but not black text.

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello sberow.

 

If the unit will not print correctly after cleanings or deep cleanings have been done, we would have to advise that you contact our support group.  Please contact our support group using the link below for additional assistance.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

fmydog
Apprentice

did you ever figure out what was wrong? I am having the same problem right now. cleaned out the whole thing inlcuding ink cartridges and print head and rollers and what not. cant get anything to print but i can copy just fine 😞 thanks in advance.

Announcements