11-06-2012 10:02 PM
I purchased a Canon MX870 All-In-One printer/fax/scanner in Jan 2012. Great machine.
What I want to do is delete the pop-up box that launches itself every time I log on and at
other intervals throughout my use of my computer. Not only when a Canon Product may
be involved (..I have several other Canon Products, camera, mini-video camera, other
I'm sure there is a way to delete this pesky pop-up - since it comes up at Start menu,
I should be able to delete it but I can't find the right piece of software. I sure don't want
to compromise the many applications that this printer provides. I just want this box to go
11-08-2012 09:41 PM - last edited on 11-09-2012 03:27 PM by Raymond
We think you might be referring to the Canon Solution Menu. If so, there is a check box that can be unchecked to prevent it form popping up. To check, start the Canon Solution Menu by clicking the Solution Menu icon. That can be located in the Solution Menu sub-listing in Canon Utilities in your computer's program listings. It should look like the attached image.
Uncheck the box next to "Start Solution Menu when Windows starts". If this isn't the pop-up you are referencing, please feel free to call us at 1-800-OK CANON (652-2666) for additional assistance.